At Carter Focus, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, please review our Returns & Refund Policy below.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, items must be:
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Unused and in the same condition as received.
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In their original packaging with all tags, manuals, and accessories.
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Accompanied by proof of purchase (order confirmation or invoice).
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Certain items, such as products damaged due to misuse, wear-and-tear, or hygiene-sensitive items, may not be eligible for return.
Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect product, please contact us immediately at [email protected] with your order details and, if possible, photos of the issue.
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We will arrange a return or replacement at no additional cost to you.
Refunds
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Refunds will be processed only after the returned item has been inspected and approved.
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Once approved, you will be notified, and the refund process will begin. Please allow up to 14 business days for the refund to reflect, depending on your region and method of refund.
Exchanges
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In cases where a replacement product is available, you may request an exchange instead of a refund.
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Exchanges follow the same eligibility requirements as returns.
Non-Returnable Items
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Customized or personalized items.
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Items not returned in original condition or packaging.
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Products damaged due to customer mishandling.
How to Start a Return
To initiate a return or refund request, please contact us at:
Email: [email protected]